Civil Service Business Customer Survey Results 2016

The results of a survey of business customers of the Civil Service was published in January 2017. The purpose of the survey was to assess the levels of satisfaction with, and perceptions of, the services provided by Civil Service Departments and major Offices (not including the wider Public Service). The survey was carried out to meet a commitment in the Government’s Public Service Reform Plan 2014-2016 to “run regular surveys of civil service customers to more fully understand user experiences, expectations and requirements”. It also demonstrates the Civil Service’s commitment to improving the quality of service delivery to business customers at a central level (Departments and Offices are still expected to conduct their own customer consultation processes/surveys). The survey was undertaken by Perceptive Insight on behalf of the Department of Public Expenditure & Reform.